Clear Policies to Support Your Learning Experience
At Aegis Resilience Institute (ARI), we are committed to ensuring that our students have a satisfying and valuable learning experience. Our Refunds & Returns Policy provides transparency and clarity, ensuring you understand your rights and options when enrolling in courses.
We strive to make the process simple, fair, and straightforward, so you can focus on your education and career growth.
Refund Eligibility
- Course Cancellation by ARI – Full refunds are provided if a course is canceled by the institute.
- Enrolment Errors – Refunds are available for accidental duplicate enrolments or incorrect course selection.
- Dissatisfaction with Course – Students may request a refund if the course does not meet the outlined description, subject to specific time and completion limits (please see below).
Note: Refund eligibility may vary based on course type, promotional offers, or special programs such as the Military Appreciation Program.
Refund Request Process
- Contact our Support Team at 1 (902) 448-5029 or by e-mail.
- Provide your full name, course details, and reason for the request.
- Allow up to 10 business days for processing.
Approved refunds will be processed through the original payment method. You will receive confirmation once the refund is completed.
Time Limits & Conditions
Refund requests must generally be submitted within 30 days of course enrolment unless otherwise specified in course-specific terms.
Conditions include:
- Course material must not be fully completed or downloaded, depending on digital access policies.
- Refunds do not apply to any third-party fees, taxes, or service charges.
- Special promotions may be non-refundable, as indicated at the time of purchase.
Always review course-specific policies for precise refund terms before enrolling.
Returns for Physical Materials
For courses that include physical materials or books, returns must be:
- Returned in original, unused condition
- Shipped within 14 days of receipt
- Accompanied by proof of purchase
Return shipping costs may apply unless the item was damaged or incorrect. Once received and inspected, a refund will be processed.
Why This Policy Matters
Our Refunds & Returns Policy provides:
- Transparency – Clear understanding of your rights before enrolling
- Security – Confidence that your investment is protected
- Trust – Demonstrates ARI’s commitment to student satisfaction
By providing clear and fair policies, we aim to enhance your learning experience and overall satisfaction with ARI programs.
Refunds & Returns Made Simple
Clear, fair, and transparent policies to support your learning journey.
Refund Process step-by-step:
1️⃣ Submit Request → 2️⃣ Verification → 3️⃣ Refund Processed → 4️⃣ Confirmation Email
Conditions & Time Limits
- 30 day request window from time of purchase
- Course not fully completed
- Physical materials in original condition
- Some exceptions may apply (Consultation and Course Development Services are case-by-case)
Need help?
Contact us at E-mail for questions related to refunds and returns. You may also contact us at 1 (920) 448-5029, however, we recommend contact via email for more assured service as our contact number is not monitored continuously where as our support email has a 24-48 hour turnaround.